At Display Craft, we specialize in creating custom digital designs tailored to your business needs. This Delivery Policy outlines how we deliver our digital products, expected timelines, and what you can expect throughout the delivery process.
1. Delivery Method
All designs are delivered digitally via email to the address provided during checkout. Your delivery will include:
- High-resolution design files in agreed formats (JPG, PNG, PDF, PSD, AI, etc.)
- Download links for large files (if applicable)
- Usage instructions and specifications
- Invoice/receipt
Important: Please ensure the email address provided is correct and active. We are not responsible for deliveries sent to incorrect or inactive email addresses.
2. Delivery Timeframes
Our standard delivery times vary by package:
- Basic Package: 3-5 business days
- Standard Package: 5-7 business days
- Premium Package: 7-10 business days
- Gold Package: 10-14 business days
- Ultimate Package: 14-21 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Rush Delivery: If you need your order faster, contact us at support@displaycraft.store before placing your order to discuss rush options and additional fees.
3. Delivery Timeline Starts When:
Your delivery timeline begins once:
- Payment is confirmed and processed
- We receive all required materials and information (text content, logos, brand guidelines, images, specifications, etc.)
- Your order details are clear and complete
Delays caused by incomplete information, late responses, or missing materials will extend the delivery timeline accordingly.
4. The Delivery Process
Step 1: Initial Draft
We’ll send you the first draft of your design within the promised timeframe.
Step 2: Review Period
You have 7 days from delivery to review the design and request revisions included in your package.
Step 3: Revisions
We’ll apply your requested revisions (within the scope of your package) and resend updated files.
Step 4: Final Approval
Once you’re satisfied, confirm your approval by replying to the delivery email.
Step 5: Final Files
Upon approval (or after the 7-day review period expires), we’ll send final high-resolution files and project completion confirmation.
5. File Formats & Specifications
We deliver files in industry-standard formats based on your needs:
Common Formats:
- Images: JPG, PNG (transparent background available)
- Print-Ready: PDF (high-resolution, 300 DPI)
- Editable Files: PSD, AI, INDD (if included in package)
- Web Optimization: Compressed files for digital use
Specifications:
- Print files: 300 DPI, CMYK color mode
- Digital files: 72 DPI, RGB color mode
- Custom dimensions as requested
If you need specific formats not listed, please specify in your order details.
6. Customer Responsibilities
To ensure smooth and timely delivery, you agree to:
✅ Provide complete and accurate information (text, logos, brand colors, dimensions, etc.)
✅ Respond to our communications within reasonable timeframes
✅ Review delivered designs promptly within the 7-day review period
✅ Request revisions clearly and specifically
✅ Check spam/junk folders for delivery emails
✅ Notify us immediately if you don’t receive your delivery
Failure to meet these responsibilities may result in:
- Extended delivery times
- Additional fees for rework
- Inability to process revisions
- Order cancellation without refund
7. Delivery Issues
If You Don’t Receive Your Delivery:
- Check your spam/junk folder first
- Verify the email address you provided is correct
- Contact us immediately at support@displaycraft.store
We will:
- Resend the delivery within 24 hours
- Provide alternative delivery methods (WeTransfer, Google Drive, Dropbox)
- Investigate any technical issues
Technical Problems:
If files are corrupted or won’t open:
- Contact us within 48 hours of delivery
- We’ll resend fresh files or provide alternative formats
- We’ll ensure you can access your designs
8. Revision Policy
Each package includes a specific number of revision rounds:
- Revisions must be requested within 7 days of delivery
- Revisions must stay within the original concept (colors, text, layout adjustments, image swaps)
- Major redesigns or new concepts require a new order
- Unused revisions expire after the 7-day review period
See our Refund & Returns Policy for complete revision details.
9. Order Completion
Your order is considered complete when:
✅ You explicitly approve the final design, OR
✅ The 7-day review period passes without revision requests, OR
✅ All included revisions have been applied
After order completion:
- Additional changes require a new order
- Source files (if included) will be delivered
- Project files are archived for 90 days
10. Rush Orders
Need it faster? We offer expedited delivery for an additional fee:
- 48-Hour Rush: 50% surcharge
- 24-Hour Rush: 100% surcharge
- Same-Day Rush: 150% surcharge
Contact us before ordering to confirm rush availability. Rush timelines begin only after we receive all required materials.
11. Force Majeure
We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Internet service disruptions
- Third-party platform failures
- Illness or emergency
- Government regulations
We will communicate any delays promptly and work to minimize impact.
12. Intellectual Property & Usage Rights
Upon full payment and final delivery:
✅ You receive commercial usage rights for the delivered designs
✅ You may use the designs for your business purposes
✅ You may modify the designs as needed
Restrictions: You may not resell or redistribute the designs as templates
❌ You may not claim ownership of the original design concept
❌ You may not transfer resale rights to third parties
Full copyright transfer is available for Gold and Ultimate packages.
13. Communication
We maintain clear communication throughout your project:
- Order Confirmation: Within 24 hours of purchase
- Progress Updates: For projects exceeding 5 business days
- Delivery Notification: Via email with all files attached
- Follow-Up: 48 hours after delivery to ensure satisfaction
Primary Contact: support@displaycraft.store
Response Time: Within 24 business hours
14. Changes to This Policy
We may update this Delivery Policy periodically. Changes will:
- Be posted on this page with a new “Last Updated” date
- Apply to orders placed after the update
- Not affect orders already in progress
15. Contact Us
For questions about delivery, your order, or this policy:
LuxVisual LLC (operating Display Craft)
Address:
1209 MOUNTAIN RD PL NE STE R
ALBUQUERQUE, NM 87110
Email:
support@displaycraft.store
luxvisual.company@gmail.com
Response Time: Within 24 business hours
Last Updated: September 11, 2026